Your Hospitality Moment that Mentors
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Your Hospitality Moment that Mentors
Hospitality Moments that Mentor are true hospitality industry stories with embedded mentoring moments or lessons learned! Jokima Hiller
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Mentoring Moment - Last Call
What comes to mind when you hear the words, "Last Call"? Yep, "Last Call for Alcohol"! Well, not in this true story. It means something different. Lis...
Mentoring Moment - The FBI is LOOKING for You!
Have you ever arrived to work and your co-workers informed you that the FBI was looking for you the day before?
No? Well, I wish I...
Mentoring Moment - Recognizing Others
Recognizing others, including your staff and employees who are hard working, is very important! To be effective, I offer 3 aspects that should be take...
Mentoring Moment - Unforgettable
Do you remember the last time you had "unforgettable" service? I will share with you one of my memorable service experiences and will ask you to striv...
Mentoring Moment - The Entourage
Ever had to conduct a security sweep for an entertainer and an entourage of double-digit number of people show up? Well, that's how James Brown (RIP)...
Mentoring Moment - Be Observant
Sometimes to determine what your mentee needs to know, starts with being observant.
Making the Bank Deposit - Part 1
My retirement dream is to show up at my hotel and Make the Bank Deposit! Having managed so many hotel owner's money, I know the importance of this res...
Advice You Need to Take
Not all advice you will receive is good advice! So, be careful. But the advice I share with you in this episode is tried and true.
What is in a Name? - Your Hospitality Moment that Mentors Podcast 50th Episode!
Welcome to my 50th Podcast Episode! How important are names? In this episode, I'll share with you the turning point experience that made me realize ho...
In MY Chair!
Sorry folks but this is another naked person story! Only this one is much weirder and probably funnier!!
Build It!
Learn how and why it's important to build your network of Industry Professionals, your contacts!
INTERVIEW EDITION * JILL WOODS
WELCOME to another INTERVIEW EDITION with Guest Jill Woods! Mentoring Moments include the following when training a new hire within the hotel sales d...
He Called Me "Stupid"!
I remember the first time a hotel guest yelled at me! Yes, he called me "stupid" in front of a lobby full of people. I share with you what I wish some...
Where Yo Flowers At? - WYFA
You just had to be there or experience it yourself! Trying to plan, execute, and be involved in an event is truly challenging. My WYFA Experience is j...
BONUS EPISODES * My FIRST MOD Shift Series
3 Stories in 1 - Go with me on my first manager on duty shift where I encountered 3 very challenging situations. Be sure to listen to the backstory, S...
INTERVIEW EDITION * MARTIN GREENE
WELCOME to an INTERVIEW EDITION with Guest Martin Greene!
Greene's Bio:
Martin Greene is currently the Director of Human Resources at...
A Holiday to Remember!
"A Holiday to Remember!" is a different sort of "Christmas Story"! While my story may be a little late, the lesson will be right on time. ***
"7...
INTERVIEW EDITION * JILL WOODS
WELCOME to another INTERVIEW EDITION with Guest Jill Woods!
Wood's Bio:
Currently Dual Director of Sales for Aimbridg...
The BIG Tipper!
Listen to another one of my TRUE Stories with an embedded lesson for Everyone! Aretha Franklin (RIP) was my guest and she would make her room reservat...
Seeing Red! No Wait, Green!
I really needed a mentor to coach me through this situation because I am sure I handled it all wrong! I was angry when I walked into one of our guestr...
LOOK at What I Found!
Who manages lost and found at your hotel? Is there a policy in place? Following the policy may result in prize possessions!
Your Kids Drank ALL the Hot Chocolate!
I remember this day like it was yesterday. . .I was going over the hotel's financials at the Owner's Meeting! I had to explain why we had spent thousa...
Add it to the List
Opening a hotel as the General Manager, you tap into your strengths but also uncover your weaknesses! I will share with you one of my uncovered weakne...
INTERVIEW EDITION * JILL WOODS
WELCOME to another INTERVIEW EDITION with Guest Jill Woods!
Wood's Bio:
Currently Dual Director of Sales for Aimbridge Hospitality in the...
They Remembered the Policy, But Forgot the Procedure!
Listen to how the security staff of this hotel forgot how to silence the fire alarm!
Just One Smile!
In the hospitality industry, a smile is a part of your uniform! So, when a candidate doesn't give one in the interview process, you have to wonder if...
Terminating via Text
Sometimes, there's just no way around it. . .you have got to terminate someone, even via text message! Seriously, this episode is about following prop...
Hospitality is for YOU Too!
Encountered a homeless woman whom I treated with friendly and professional hospitality service.
You're Paging My Mama!
I remember leaving the hotel after working the midnight shift, equipped with my pager and personal cell phone. I would say to my team "Page me if you...
INTERVIEW EDITION * JILL WOODS
WELCOME to my new INTERVIEW EDITION with Guest Jill Woods.
Wood's Bio:
Currently Dual Director of Sales for Aimbridge Hospitality in the I...
Did that Say Hitler?
My name was changed from Hiller to Hitler and it was then, that I realized, it was time to take some pretty drastic measures to turn this hotel around...
Table Tents
This mentoring moment is about the importance of employee development.
Leaders Listen
I have surely made some mistakes in my life by not listening! Learn about one of those mistakes.
My First MOD Shift
Do you remember your first MOD Shift at a hotel? I remember mine . . .
Management Principles Part 2 of 2
WELCOME to Part 2 of my 2-part series on Management Principles. In Part 2, I'll discuss the importance of doing "something" rather than "nothing" when...
No Money? That's Ok! Plan the Party Anyway!
Learn how I used the bartering process to plan and execute a party my employees will never forget!
Pushing a Car - in High Heels!
When you're a manager and you're helping your team out, is there anything you wouldn't do?
Retired Event Planner
Learn about the incident at the last event I planned that put me into retirement! ** INCLUDES AD FOR A NEW HUMAN RESOURCES TEXTBOOK.
So, Award Winners Don't Clean?
Having a Breakfast Attendant who won awards for her friendliness but not her cleanliness was a challenge. ** INCLUDES AD FOR CHOICE DNA.